Customer Testimonials
My experience at Jim Hudson with Cardell Burton as my sales representative has always been exceptional. I have purchased two vehicles with Cardell’s assistance. Over the years he has continued to keep in touch with text, cards, phone calls or email just to say hello. He has helped with purchases to find exactly what I was looking for and within my desired budget. I appreciate his honesty, patience, knowledge of inventory and his professionalism which makes the process proceed smoothly. Jim Hudson has a highly recommended “gem” with Cardell Burton.
Paul sold my father a vehicle few years ago, I heard everything went well. Fast forward to now, we have tried calling to schedule a service, and constantly get no response or a call back from anyone at the dealership. Tried to reach Alex in the service department a few times, and Paul once, received no response. It is a shame the customer service does not extend beyond the sale of the vehicle. Incredibly disappointing to see such lack of communication and follow-through from a dealership, especially when it comes to retaining customers after the sale.
We had a great experience at Jim Hudson Lexus. Our salesman, Dewey Wilson, was attentive and kind. He assisted us to get the vehicle we wanted. The whole team was wonderful.
My salesman at Lexus was knowledgeable, personable, and fun to work with! He made the experience enjoyable without being pushy. Excellent customer service!
The staff is very polite, patient and full of energy. The energy flows onto you as the customer. They make you feel like a rock star!!!
Tommy Smith was fantastic to work with, and my overall experience with Lexus was excellent! I had ordered a GX550 with an expected wait, but the team was able to locate one for me within just a few months. Throughout the process, Tommy went above and beyond with consistent, transparent communication and exceptional customer service. He even personally delivered my tags to our home when they were delayed, which was incredibly convenient and appreciated. I highly recommend this dealership and hope to work with Tommy again in the future!
Sean, Joseph. And Sara are very nice and will answer any questions. Great experience
If you're looking for a dealership with integrity, transparency, and an emphasis on customer service - look elsewhere. Those things do not appear to be present or important within this dealership's business practices.
My experience with Da'Shawn at Jim Hudson Lexus was outstanding. I was not pressured to make a decision. He was very helpful through the buying process.
I went to Jim Hudson Lexus dealership in Augusta, years ago. I am still upset about this. They supposedly replaced my CV axle. I moved near Jacksonville, FL took my RX350 to the Lexus dealership and this is what they FOUND RIGHT FRONT INNER CV AXLE BOOT LEAKING. REPLACED RIGHT FRONT CV AXLE ASSEMBLY AND SEAL. Also, I was told by Jim Hudson Lexus, I had engine problems and an oil leak. I have not had any problems. This place almost tore up my vehicle. It’s sad, and I know it is other Lexus owners that can relate.
Mr Burton worked with me in the finding and purchasing my vehicle. He was easy to work with. He was very detailed. He listened to what I wanted. Sometimes salespeople push what they want versus what you want. That did not happen with Mr Burton. It was a good overall experience.
Nathan provided us with a smooth, easy and stress free experience!! We were buying from out of town and he was exceptionally helpful with all of our questions and needs.
Who wants to go car shopping? Not me. You know it’s going to be a grind to get through. I can honestly say my experience with Paul at Jim Hudson Lexus was the complete opposite! No pressure, no strong arm tactics- just a pleasant helpful experience. I got the car I wanted at a fair price with great service. What else could you want??
Keenan was exceptional. The whole experience was top notch and I appreciate all efforts that were put in to me purchasing my Lexus. Thank you all!
We have been customers of Jim Hudson Lexus for 20+ years. Scott Spivey has been our sales consultant during that time so we have built quite a trusting relationship with him. Recently, we discussed our future vehicle needs with him and he guided us to a 2025 ES350. The whole process was quick and easy. This is a winning trifecta, Lexus, Jim Hudson and Scott Spivey. Thanks Scott
From the owner, GM and staff most of the staff is amazing! 🤩 Oh and if you haven’t checkout there Cafe!
Mr Che Power was awesome , my husband and I really appreciate, Mr Power friendly attitude his personality, and took his job seriously to make sure we were satisfied and happy, he went above and beyond his expectations, I would recommend my friends and family to him.He such outstanding salesman, but he’s a great person, Thank you so much Mr Power, you deserve 100% rating!! For myself and my husband we give him 10 and above, Again thank you Mr Power!!
Great buying experience.
The wrecked my car, lied repeatedly , and tried to fix it before I found out! The worst part is this is the 2nd time they have crashed one of my cars! And they think sorry will suffice! I have bought cars from them for over 20 years, but no more! I took my 2025 Hybrid 300 for the 15K miles service on Friday , 9-25-2026 and gave my keys to a service advisor named Chris. He said he would be off on Saturday, so my car would be ready on Monday and he would call. Tuesday still no call, so on Wednesday I ... Read More Google - Oct 9, 2026
I bought an IS 350 F Sport. Keenan Mason helped me through the process and I couldn’t be happier with my new car.
Chris at Jim Hudson Lexus in Augusta Ga what’s AMAZING in our search for a Lexus GX550!! He found a vehicle for us, communicated promptly and and facilitated securing that “hard to find” specific vehicle in less than a month!! He also made the final detail pretty seamless from a distance!!
It was one of the most stress free car buying experiences I have had. The sales person, Brian Ford, was so pleasant and answered my questions and the phone always. Everyone at the dealership was so helpful and nice. Even the finance division was good. I would definitely recommend this dealership to everyone. My car is amazing. I came from a BMW and the Lexus far exceeds my expectations.
I really appreciate Brandon’s professionalism. He did not pressure me to buy. He was very patient and understanding. He did just what he said he would do. I highly recommend him if you’re looking to purchase a vehicle from Jim Hudson’s Lexus.
I had a great experience buying a new car from John Nash. What a consummate professional and glad I worked with him. Tom Campbell the general sales manager and Kyle Christiansen made the buying process smooth and I appreciate them all.
Brandon provided excellent customer service from start to finish. He made sure my car was fully ready before I left and went above and beyond to help me get everything taken care of. He even extended his hand to help me make sure I had insurance before leaving the lot, which I really appreciated. You can tell he genuinely cares about making sure his customers are taken care of. I’m very appreciative of everything Brandon did for me and I would recommend him to anybody without a doubt!
Everyone was absolutely professional. The service was top-notch./half an hour had everything ready. It was seamless to get the car bought and paid for. Thanks,
Sean was great
Simply the best experience ever buying my new Lexus! Dewey Wilson made it simple, pleasant, and fun. I felt like I was buying a car from a family friend. And I LOVE my Lexus NX350!
Lexus gives exception customer Service. The process was seamless and easy! Chris Patterson was responsive and timely in communicating through the process
This was the best car buying experience I've ever had. Tommy Burgess was great at keeping me notified throughout the entire process. Purchasing a Lexus has truly been a different experience for me. Thanks to all the friendly and helpful staff. I definitely recommend Jim Hudson Lexus-Augusta.
I've had nothing but great experiences with Jim Hudson Lexus of Augusta & wanted to share my experience. My husband and I purchased four vehicles from them for both personal and business use and each experience has been AMAZING!
Nathan has been our salesman and he is truly the best! Anytime I have a question or need help with anything he is always responsive and willing to help. Kyle the Business Manager has also been wonderful to work with and Alex has always taken great care of us.
I also really appreciate how easy it is to schedule service ... Read More Google - Sep 19, 2026
Could a little better job of cleaning, basically inside the car
Digital purchase. After 64 years, never had i bought a car without seeing and driving it. Scott at Jim Hudson changed that for me. He made it simple and easy on one hand. On the other his efforts made me feel like i knew the car. He repeatedly and slowly went over the car with me via a live Facetime video. The entire process with Scott and folks at Hudson made me feel comfortable. I used a private shipping company unassociated with Hudson which was very different. Ive had the car just a week and it is better than i had ... Read More Google - Sep 17, 2026
I had a wonderful experience purchasing my certified Lexus preowned RX! My representatives were knowledgeable, professional and very courteous of my time!
Top notch experience with Brian and Jim Hudson Lexus. Purchased a used GX that was in great condition. Brian assisted with our trade in, kept in contact while I was out of town, and we coordinated a time to purchase the vehicle. Everything went very smooth and would do it again. Pleasure to do business with.
The attention to customer satisfaction and to all the details was exceptional
I just wanted to leave a review for this dealership. I am a doctor at a nearby hospital and I just moved here. My schedule is tight and its difficult to make time for maintenance much less when something actually goes wrong. My Lexus blew a tire and I was stuck at work, I had to finish my schedule and get my kids as I am also a single father, and I had no time to deal with this. I called Jim Hudson Lexus where I get my SUV serviced and told them what happened. They came right out and ... Read More Google - Sep 11, 2026
I have been dealing with Cardell Burton for over 11 years. I just recently purchased my 3rd Lexus. His professionalism, his kindness and concern, even after you leave the dealership, is superlative!
I had an excellent experience in my recent purchase of two new Lexus vehicles. Dewey was informative, helpful and kind. The best recommendation I can make for Dewey and the Augusta Jim Hudson Lexus dealership is to inform that I am a return customer since I bought my first Lexus from Dewey and Jim Hudson seven years ago.
Great experience at Jim Hudson Lexus! Che was our salesperson who worked to help us find exactly what we wanted! We highly recommend him! We were treated like VIPs! Thank you!
The best around! Helped us grow our vehicle needs as our family grew without any pressure just great support
Sending my appreciation for Services well done on my 2002 Lexus RX 300 I’ve been a customer of yours for more than 10 years during which time Mickey Weathers, my service contract, has consistently demonstrated professional care and dedication which upholds the standards of your mission for providing the highest level of customer satisfaction . He has shown reliability when problems develop and has handled past issues to my satisfaction. I am also sending my appreciation to Alex Craven who I worked with recently and has shown the same dedication and reliability. KUDOS to both. Sincerely Dianne Thomas MAJ USA(Ret)
Amazing experience from start to finish! Loving my new Lexus and can’t thank everyone enough for making it happen! 5 stars all the way!!
My experience with Cardell Burton was a good one! I would use him again.
I want to start with the 2 stars are not in relation to my salesperson. Tommy Burgess was 10/10, highly recommend him to anyone. What the 2 stars are in relation to is one of the Sales Managers Tom Campbell. Tom was rude and condescending. He threatened to sell the car I had waited 5 months for to someone else if I didn’t go ahead and take his price on my trade. When I finally left with the car I purchased I wasn’t even excited I had bought a new car, I was so upset about how Tom spoke to me. Essentially ... Read More Google - Sep 1, 2026
Frank did a great job replacing my beautiful Lexus after it was totaled. I was broken hearted and he found the perfect RX 350 for me!
Jim Hudson is my go to dealership when looking for a new or used car. Scott Spivey always comes through with what I’m looking for. I have traded with him 4 times always completely satisfied. Even though I live 3 hours away I still come to Jim Hudson for service. No better service anywhere around.
The dealership is great. Great service. Tom was just awful ruined the entire experience. As nice as everyone else is I don’t see how they keep him there.
Just purchased a Lexus RZ from Jim Hudson Lexus. I worked with John Nash and had one of the best car buying experiences ever. I did everything online and drove from Atlanta to trade in my car for the Lexus. Everything was exactly as shown online and the process was quick. They trained me on the car, got my phone app connected and paperwork processed in less than an hour. I was able to have my car charged for the trip back while all of that happened. John followed up with me afterwards to make sure I made it home ... Read More DealerRater - Aug 4, 2026
They don't make them any better than John Nash.This is my 3rd Lexus I have purchased from him and he is always looking out for me.The rest or the staff is also pretty awesome, Sara handled all the paper work flawlessly. Thanks to all for such a great experience.
This experience with the staff at Jim Hudson Lexus is clearly the best for my wife and I since moving to Georgia
I can’t say enough great things about my car-buying experience with this dealership. From beginning to end, the entire process was seamless, professional, and genuinely enjoyable. At every step, I felt like I was the priority — not just the sale. I had the absolute pleasure of working with Keenan Mason, and he was simply amazing. Keenan was patient, attentive, and truly listened to what I wanted in a new vehicle. He worked with me for months to make sure I found the right fit, and never once did I feel pressured or rushed into making a decision. Instead, I ... Read More DealerRater - May 28, 2026
Branden made my purchase exceptionally easy! Awesome Experience, found the car I wanted, easy pickup.
Poor service
Jim Hudson Lexus is outstanding in every since of the word EXPERIENCE not your Average dealer at all
You are greated to warmth and a very peaceful surroundings
You really forget you are at a Luxury Car Dealership because of the many Good Afternoons and abundant Smiles. I purchased a new Rx for my wife on the day before her Birthday. We came in to pick up her Vehicle the next day and it was sitting in the Showroom with a huge Red bow and a large card saying Happy Birthday Sharon !!We worked with Chris Patterson he was wonderful ... Read More DealerRater - Apr 15, 2026
I had an outstanding purchase experience! Sean Agner was knowledgeable, personable, and gave me all the time I needed to ask questions and ultimately decide, Follow-up has been great. I plan to let friends and acquaintances know about Sean and this dealership.
Review of Attempted Purchase – Certified Pre-Owned Lexus GX460
Dealership: Jim Hudson Lexus Augusta GA
VIN: JTJAM7BX3N5306645
Stock #: L35843B
I attempted to purchase a “Certified Pre-Owned” Lexus GX460 from Jim Hudson Lexus, and the experience was extremely disappointing from start to finish.
The first concern arose during price negotiations. The initial number presented to me was higher than the advertised internet price. Transparency is critical in any transaction, especially at this price point, and beginning negotiations above the listed price immediately raised concerns.
During a video walk-around, I was told by the internet sales manager, “there’s not ... Read More Google - Feb 14, 2026
Follow-up. Jim Hudson’s employee has banned me from getting my car repaired. The service manager Mickey lied to Corporate. Mickey told the caseworker from Lexus that he and I agreed that Jim Hudson Lexus would not repair my car. Not only is Mickey disrespectful to women he has a lack of integrity. I not once did I say that I did not want Jim Hudson to repair my Lexus. Mickey is clearly upset that I left him a bad review. Once again he he is putting his feelings before professionalism. As I said before the car, had a a ... Read More DealerRater - Feb 10, 2026
Greetings Augusta Georgia, I just got a call from Jim Hudson Lexus from Mickey. Mickey said if I don't take down my previous post that he will not work my car. My car is a Lexus with a "chewed Through" Gas Line(gas leaking every where) Mickey stated that I need to pick up my car because he will not be working on it. His feelings came before professionalism. This a serious safety issue and not just a normal repair.
Mickey is completely aware of the Fire hazard and risk this will cause to the community. He ... Read More Google - Feb 6, 2026
My 2024 Lexus ES with 14500 was purchase at Atlanta ALM in August. I began to drive my car on 02/05/2026 and smelled raw gasoline. I had the car towed to Jim Hudson Lexus Augusta. I was told that my gas line was damaged by a rodent. Now this is astounding me. The Lexus dealer refused to repair my car unless I paid out of pocket. I was also told that I could not get a loaner unless I agreed to let them fix this without the factory warranty. I was told this by Mickey the service manager. I expected a form of ... Read More Google - Feb 5, 2026
The purchase of the vehicle was great, everything after that has been awful. I repeatedly have had to take the vehicle in for repair (10 plus occasions) and while covered on warranty, which is ridiculous for a new vehicle. The prepaid service plan covers NOTHING, they add between $125 and $300 in extra "recommended" services everytime you take the car in for regular maintenance. They don't even change the oil but every 10k miles, so a non oil change service is $200+ on prepay plus $120-$300 extra. The employees speak down to you and generally treat you like the poor quality ... Read More Google - Jan 10, 2026
I scheduled an appointment and dropped my car off for basic servicing at 9am, and the dealership told me it was going to take about 2.5 hours. I did not get my car back until after 4pm. The team appeared to be scrambling to get my car, that required no additional work done. The car was returned unwashed and with paperwork. This is the definition of minimum effort, which is not good for a brand that prides itself on prestige. . The trunk I asked you to look at is not fully functional 15hrs after servicing. Unbelievable. I am not upset; just ... Read More Google - Jan 5, 2026
I had an outstanding experience with our Sales Associate Paul at Jim Hudson Lexus Augusta while purchasing my new Lexus 350 TX car. From the first phone call with Paul to stepping into the dealership to seal the deal, he was professional, listened to my needs and never made me feel pressured. A stress free experience from start to finish. I spoke with several different dealerships before driving 2.5 hours one way to buy my car. It was because Paul and this dealership went above and beyond to make this sales process as smooth as possible.
I have purchased 3 Lexus ES350's from Jim Hudson Lexus and I can not imagine doing business with any other dealership!! Our most recent purchase was a 2025 Lexus ES350. Scott Spivey was our salesman and he was awesome! I would highly recommend Jim Hudson Lexus and Scott Spivey! You will not find a better dealership!!!
It took three hours for an oil change with an appointment. No car wash, no discount on oil change but a promise to wash the car next time. Service is key for me but not at the cost of my time. I own three Lexus. Jimmy Hudson should communicate better and do more. In addition, jim Hudson Lexus, the AC is not working and was working when I brought it in for an oil change. Contacted the service technician, she said I have to pay $200 for the analysis. I didn't have a problem with the AC until your technician ... Read More Google - Nov 7, 2025
Polite and persistent bunch. They are putting a 25% plus markup on a particular model to take the price from $72k up to $92,000 plus, LOL. Buyer beware. This is not the standard that Lexus represents. This is price gouging, just because they can. A sure sign of a dealership to avoid.
The nicest dealership I’ve ever been to, customer service was great and I felt very confident in everything.
This weekend (9/21) I was flying to Atlanta to purchase a car from Jim Hudson Lexus in Augusta. The sales rep (Sean) was supposed to be moving the car to showroom (on 9/20 -5PM when i spoke to sales rep) and I was to be there by 10-11 AM (on 9/21). Sean called me back and told me a FL couple (flew up) and was purchasing the vehicle. From 5PM on 9/20 to 9AM you were able to sell this car out from under me?
The dealership wanted a chance to earn my finance business and couldn't beat what I got through ... Read More Google - Sep 23, 2025
This weekend (9/21) I was flying to Atlanta to purchase a car from Jim Hudson Lexus in Augusta. The sales rep (Sean) was supposed to be moving the car to showroom (on 9/20 -5PM when i spoke to sales rep) and I was to be there by 10-11 AM (on 9/21). Sean called me back and told me a FL couple (flew up) and was purchasing the vehicle. From 5PM on 9/20 to 9AM you were able to sell this car out from under me?
The dealership wanted a chance to earn my finance business and couldn't beat what I got through ... Read More DealerRater - Sep 23, 2025
Jim Hudson Lexus of Augusta is simply the best car dealership no matter what brand of vehicle you may interested in purchasing. Vice President Bill Gibbs and General manger Joseph Guillory have led by example and both have created together an outstanding team of individuals who excel in all aspects of this business. We have been a Lexus family for 35 years with the last 14 with this dealership. My wife and I have both own Lexus vehicles during this time frame. Lexus no matter where we lived has always provided sterling service with Jim Hudson Lexus Augusta leading the way as ... Read More DealerRater - Aug 20, 2025
My husband is a 16+ year veteran and wanted a luxury car for retirement. Lexus was at the top of his list. Unfortunately upon visiting Jim Henson Augusta not one person greeted us. We walked around their lot for almost twenty minutes. #magasupporters
Jim Hudson Lexus of Augusta service department is awful. I have been there twice and had the worst experience ever. I usually go to Hendricks Lexus in Charlotte. Jim Hudson doesn’t compare to the level of service you get at Hendricks. Service personnel at Jim Hudson Lexus Augusta are unreliable and don’t care about customers. I made two appointments on two separate occasions and was disappointed twice. The first appointment was scheduled and I was told the service would be 30 mins. Unfortunately having an appointment means nothing. My 30 mins service was 3 hours. I sat waiting on my car. ... Read More Google - Jul 14, 2025
We originally leased our Lexus from a Savannah dealership. We had moved to Augusta by the time the lease ended. The Jim Hudson dealership, and especially the personal service provided by Keenan Mason, made the lease buy-out process simple and painless, without having to return to Savannah.
Jim Hudson Lexus is the best service you will get in buying a car. Paul Foust is the best. Top notch service
Customer service was great. Thank you to Chris Patterson Internet Sales for keeping me up to date and working hard on looking for the car I desire.
Will always do business with Brian at Jim Hudson Lexas Brian was the greatest salesman for the wife and I to buy a new lexas
It's the only place to buy a car.l recommend everybody to go to Jim Hudson
It was a pleasure doing business with Sean. Super nice guy. We emailed back and forth several days about a vehicle and he was always very quick to respond. I will definitely buy another vehicle from him.
Great customer service from Cordell and all the sales persons who helped me to get my Lexus. The dealership treated me like a queen. I had the big red bow on top of the car and took pictures standing by the car. I was totally impressed with the use of technology when signing the paperwork. Overall, Jim Hudson dealership is highly recommended to anyone who wants great deals on cars and great customer service. DECEMBER TO REMEMBER!
Plenty of confusion. Disappointing.
Brandon is a very knowledgeable and customer focused salesman. I am a repeat customer of his due to his excellent customer service.
Very satisfied with my car. I hope and look forward to the future with Lexus
Outstanding business and individuals. A pleasure to do business with them whether it’s the general Manager or the service department.
Bought a pre own LS500 from one of their dealerships, car was sold with bad tires. Paid $2000 for a new set of tires and they wanted to charge over $300 to update my media system to have apple car play. Asked them could they give me a deal or not charge since I didn’t make a big deal about being sold a car with bad tires. Didn’t want to do anything to help. Will never buy from them again.
The facility is nice. The sales are professional and worked hard to meet our needs. The person who explained the features of the vehicle to us was patient and professional
John Nash is the best! John gives the best customer service you could ever receive. No pressure always helpful, courteous and make our buy at Jim Hudson Lexus the best. Will be recommending John Nash to everyone!